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Protecting your personal information is very important to us. This privacy policy has been prepared in accordance with the New Zealand Privacy Act 2020 (Privacy Act) and applicable codes under the Privacy Act. This Privacy Policy tells you how we will protect your privacy and collect and use your personal information (any reference to “we”, “us” or “our” is to Family Hearing Centre Limited). “Personal Information” means any information that can directly or indirectly identify you or another person.



We collect different types of Personal Information depending on what category you fall into below. We only use your Personal Information for the purposes set out below, unless we have your consent or are required or authorised by law to use your Personal Information for another purpose.


We collect Personal Information about our patients. Personal Information is commonly collected when you visit us directly in person; call the clinic to make an appointment; visit website ; or visit our social media page - or


In most situations we collect Personal Information directly from you, but in some situations Personal Information may be collected from a referral source, your healthcare provider, your nominated person or other persons provided with your consent. We may also collect Personal Information from client referrals and third party data providers. Where we obtain Personal Information from other persons, we only collect and retain this Personal Information where we believe that you have consented to the provision of this Personal Information to us. We provide services using the government’s Ministry of Health Online Hearing Services (Enable) portal.


The Personal Information we collect includes your name, signature, address, phone numbers, email address and date of birth. It also includes Sensitive Information such as your medical history, hearing test results and general health and lifestyle information. We also collect government identifiers such as National Health Index (NHI) number, ACC claim number, Veterans’ Affairs number, Community Services Card number, SuperGold Card number & driver licence as relevant.


We collect Personal Information from you so that we can provide you with excellent customer service and deliver suitable services and products. We also collect Personal Information to provide you with information about products and services that we believe may be of interest to you. We also collect your Personal Information for the purposes of confirming, on your behalf, your eligibility for Ministry of Health Government Subsidy, Ministry of Health Fully Funded Hearing Aid Subsidy, Veterans’ Affairs War Pension and acceptance of ACC claim


We have reasonable protections in place against unauthorised access, use, modification, disclosure and loss of your Personal Information.



Your personal information may be disclosed to third parties for purposes relating to the services and products that we supply, including:

  • Third party service providers; specifically when your personal information is required to access funding or for the approval of your insurance claim or for ongoing hearing aid payments.  Such organisations include: ACC, Ministry of Health, War Pensions and insurance companies.

  • With third parties who provide services on our behalf including logistics / delivery services and credit card payments, who are required to take appropriate security measures to protect your data in line with our policies. We permit them to process your data only for specified purposes and in accordance with our instructions. We do not allow them to use your data for their own purposes.



Our websites use "cookies," which are small data files that are stored on your computer when you visit a website. Cookies may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

Google Analytics Cookie:

Google Analytics is an online service to track and report website traffic. Google can use the data it collects to track and monitor the use of our online services. This data is also shared with other Google services (such as its search engine) where it may be used to personalise advertising to match your online profile. More information about Google Analytics’ privacy practices can be found at Google’s privacy policy and terms of use.



You’re allowed to see what Personal Information we have about you, and you can ask us to correct it if you think it’s wrong. If there is a legal reason why we can’t let you see it, or if we don’t agree with your correction, then we’ll tell you.



If you think that we haven’t properly protected your privacy, you can tell us by emailing or call 09 217 6944, or complain directly to the New Zealand Privacy Commissioner.



This Policy will be reviewed from time to time to take into account new laws and technologies, changes to our operations and business environment. The most current version of this Policy can be accessed on our website or can be provided to you on request.


We encourage you to check this page from time to time for any changes, additions or deletions which may be undertaken by us at our discretion.  Your continued use of our website, and this Policy at any time is an indication of your acceptance of any changes, additions or deletions. 


This Policy was last updated on 15th May 2023.

Privacy: Welcome
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